Nadja’s Family Acupuncture (“we”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.

What we collect

We collect information you provide when you book, attend or enquire about our services: your name and contact details, date of birth, health and medical history, treatment notes, and payment details. Health information is sensitive information and is collected only with your consent.

How we use your information

Your information is used to provide safe, appropriate acupuncture and Chinese medicine care; to manage appointments and payments; to communicate with you about your treatment; and to meet our legal and professional obligations, including AHPRA record-keeping requirements.

Disclosure

We do not sell or rent your personal information. We may disclose it only: with your consent (for example, to your GP or another health practitioner); to our secure practice-management and booking providers (such as Cliniko); or where required by law.

Storage and security

Clinical records are stored securely in encrypted practice-management software with access limited to authorised practitioners. We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access. Clinical records are retained for at least 7 years (or, for children, until age 25) as required by law.

Access and correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable period.

Website and cookies

Our website may use cookies and analytics to understand how visitors use the site. You can disable cookies in your browser. Our booking system links to third-party providers whose own privacy policies apply.

Complaints and contact

If you have a question or concern about your privacy, please contact us at hello@nadjasfamilyacupuncture.com or 0418 457 076. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

This policy is governed by the laws of Queensland, Australia, and may be updated from time to time.